SHIPPING POLICY

1. Order Processing

Each piece we offer is unique and handled with care.

Orders are generally processed and prepared for dispatch within 2–4 business days after payment has been confirmed. Processing times may vary during collection drops, promotions, public holidays, or periods of high order volume.

You will be notified when your order has been dispatched, where tracking information is available.

2. Delivery Times

Delivery times depend on your location, the courier service, and other factors beyond our control. All delivery times provided are estimates and are not guaranteed.

Our estimated delivery times are:

• Nairobi: Approximately 1–3 business days after dispatch.
• Other parts of Kenya: Approximately 2–5 business days after dispatch.
• International orders: Delivery times will be communicated or confirmed at checkout, depending on the destination and shipping method.

Delays may occur due to courier operations, public holidays, weather, customs inspections, or other unforeseen circumstances.

3. Shipping Costs

Shipping charges will be displayed at checkout or communicated before payment is completed.

Delivery fees may vary depending on the destination, parcel size, and courier service selected.

Where free delivery promotions are available, the applicable conditions will be clearly stated.

For international orders, shipping costs will be confirmed before the order is completed.

4. International Shipping and Customs

We may offer international shipping to selected destinations, subject to courier availability.

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.

Customers are encouraged to check their country's import requirements before placing an international order.

5. Tracking Your Order

Where tracking is available, we will share the tracking details after dispatch.

Please allow time for tracking information to become active, as courier systems may take some time to update.

If you experience difficulty tracking your parcel, contact us with your order number and we will assist where possible.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate its status with the courier.

Delivery delays may occur due to circumstances outside our reasonable control, including customs processing, weather, transport disruptions, or courier delays.

If a parcel is confirmed lost or delivered incorrectly, we will review the circumstances and work with the courier to determine the appropriate next steps.

Nothing in this policy excludes any remedies available to you under applicable consumer protection law.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including their full name, telephone number, delivery address, and any necessary directions.

If an order is delayed or returned because the information provided is incorrect or incomplete, additional delivery charges may apply where permitted by law and communicated to the customer.

Please contact us as soon as possible if you need to correct your delivery information. Changes cannot be guaranteed once an order has been dispatched.

8. Contact Us

For questions about shipping, delivery, or tracking, contact us at:

Email: contact@raraspero.com

Location: Nairobi, Kenya

Please include your order number so we can assist you more efficiently.

Thank you for supporting independent upcycled fashion and giving pre-loved clothing a new life.

REWORK THE OLD. WEAR THE UNEXPECTED.